FreeFlow, a provider of hosted inventory asset-management services, has entered into a partnership with eBay to help customers maximize the sale of excess, aging, returned and refurbished inventory.

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Online shoppers are slightly more satisfied this holiday season than last, according to the Top 40 Online Retail Satisfaction Index produced by ForeSee Results in partnership with FGI Research.

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What if, in the days leading up to Christmas, a crush of shoppers forced a retailer to lock its doors during peak business hours?

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Until recently, supply chain decisions were typically based on tradeoffs such as cost versus service, or cost versus quality. Today, however, leading companies are breaking away by outperforming in all three?becoming cost leaders as they excel in both service and quality. Some are even taking it a step further to consider ?risk? as it impacts sourcing and demand throughout the supply chain.

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The Center for eBusiness at the Massachusetts Institute of Technology has a clear-cut mission: To be the leading academic source of innovation in management theory and practice for e-business. Erik Brynjolfsson, director of the center, is responsible for making that mission a reality.

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Schneider National Inc., a provider of transportation, logistics and related services, said its automotive service team has been given the Ford Motor Co.’s Q1 certification, its highest recognition of superior supplier quality and service.

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Aiming at the small and medium sized shipping market, DHL seeks to increase its business service retail outlets and launches a new customer service campaign. Already offering parcel services through its relationship with the Office Max chain and other independent outlets, DHL is seeking to exert more control of its operations within these locations and may seek to own as well as operate them, according to reports from Transport Intelligence.

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Over the last couple of years forecasting and planning in the high-tech and electronics industry has become ever more challenging. Companies are spending considerable time and resources improving the quality of the forecasting and planning processes and hence the quality of the output. With this in mind EyeOn has launched a knowledge network where companies in the hightech and electronics industry share experiences and best practices.

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An important corollary to Moore?s Law is that high-tech products will see a constantly improving price/performance ratio, which is reflected in a cutthroat market. An AMR Research report says the supply chain in the high-tech industry is suffering from a cutthroat market, and that companies are driving costs down at the expense of customer service and perfect order performance rates. ?The results are not a surprise. The high-tech industry is known for its relentless focus on cost reduction,? says AMR analyst Bill Swanton.?But at what point do lower unit costs obscure the sight of customer service issues and profitability?? High-Tech has traded off customer service to achieve low supply chain costs. Is this the right choice?

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The Deutsche Post World Net (DPWN) subsidiary?s DHL, the world’s leading express delivery and logistics company, announced that its Disaster Response Team has managed the delivery of over 4.77 million pounds of international relief supplies to victims of Hurricane Katrina across the Gulf Coast region of the United States. Over 27 flights of relief supplies donated by governments around the world have passed through the DHL Disaster Response operation at the Little Rock Air Force Base in Jacksonville, Arkansas.

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